1.If at any time you are not happy with the service you are receiving from the firm, please let us know. You are a valued client of the firm and we would like the opportunity to put matters right if problems do arise. In the first instance please contact the file handler by telephone or e-mail and discuss the matter direct with them. Many problems can be resolved this way.
2. If the fee earner is not able to resolve matters to your satisfaction you should write or e-mail Anthony Corps with details of your complaint. His e-mail address is:-
3. He is responsible for the complaints handling procedure. You will receive an acknowledgment of your complaint within 7 days. A substantive response will usually be sent out within 28 days of receipt of your letter. If further time is required then you will be informed of this and the reason for the delay. Hopefully at this stage the complaint can be resolved.
3. If you are still unhappy you have the right to refer the matter to the Legal Ombudsman. Details of how to involve the Legal Ombudsman can be found on the following website:-
You can also get in contact on the following Freephone number:-
0300 555 0333
The address is as follows:-
Legal Ombudsman PO Box 15870 Birmingham B30 9EB